Understanding User Needs

To design an effective product or system, it is vital to understand the specific needs and abilities of the people using it.

On this UX research course, you’ll develop your ability to interact with your users by understanding what they need, what they don’t need, as well as their likes, and dislikes.

Led by experts in UX design at the University of Michigan, you’ll discover practical techniques for better understanding your user, including user needs assessments and qualitative research methodology.

As you consider how human behaviour relates to UX design, you’ll identify the value of qualitative UX research for understanding user needs.

Alongside a global group of learners, you’ll discover various data gathering techniques for learning more about your user, including UX interview questions, protocol, and technique.

You’ll learn best practice approaches for conducting effective UX interviews and in-situ user observations, as well as how to use affinity diagramming to analyse your findings.

As you learn how to extract data from research, interviews, and observations of your users, you’ll develop your ability to translate these learnings into your UX design practice.

By the end of this course, you’ll understand not only how to extract data from your users, but also how to use this data to meet user needs through data-driven UX.