Modern Supervisor Skills
Updated on
Course overview
- Provider
- Coursera
- Course type
- Free online course
- Level
- Beginner
- Deadline
- Flexible
- Duration
- 10 hours
- Certificate
- Paid Certificate Available
- Course author
- Steve Van Oostenbrugge
-
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Description
This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:• Describe the nature of a supervisor’s position and its role in building a positive work environment.
• Identify and apply skills for communicating effectively with individuals and groups.
• Explain the implications of a culturally diverse society and workforce.
• Explain why a strong customer service culture is crucial to organizational success.
• Explain the role of the supervisor in creating a customer-centric organization.
Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively.
If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course.
There are no prerequisites for this course, and you do not need any special software.
