Microsoft Dynamics 365 Fundamentals

Using powerful cloud-based applications such as MS Dynamics 365, you can equip your organisation with the digital tools needed to remain competitive.

During this three-week course, you’ll delve into the uses of MS Dynamics 365 and how it can help you refine your business processes through a modern business application.

You’ll also discover how to improve your organisation’s goals and objectives through added flexibility, allowing you to adopt technology easily for your business processes.

This course will help you improve your skills in your role as Sales Functional Consultant and it is part of the ExpertTrack Business Applications with Microsoft Dynamics 365 and Power Platform for Sales Functional Consultants.

You’ll explore the functionality of each application in MS Dynamics 365, and use real-world business scenarios to demonstrate the key functionality and the business processes they enable. Through MS Dynamics 365 business applications, you’ll learn how to optimise operations, transform your products and services, reduce costs, and accelerate growth.

The application also helps with people interaction. You’ll learn how to empower employees and use the Customer Engagement application to help build positive and engaging relationships with your customers.

You’ll gain a high-level understanding of cloud concepts and be introduced to Microsoft Azure, a cloud computing service to help you manage deployments and releases, creating a more agile approach within your organisation.

By the end of the course, you’ll feel comfortable and have everything you need to get started with MS Dynamics 365 and streamline your business processes.